Terms of service
Terms of Sale — HayTime
Last updated: 21 August 2026
These terms of sale ("Terms") govern the purchase of products from the haytime.fi online store ("Store", "we", "us"), operated by:
HayTime Oy
[Vetokuja 4, 01610 Vantaa, Finland]
Business ID: [3388563-4]
VAT number: [FI33885634]
Email: info@haytime.fi
By placing an order in the Store, you ("Customer", "you") accept these Terms. Please read them together with our Privacy Policy and Shipping Policy.
1. Scope
These Terms apply to all product purchases made through the Store (including hay timers, timer gates, controllers, and spare parts and accessories), for both consumer and business customers, unless otherwise agreed in a separate written contract. Consumers resident in the EU/EEA have statutory consumer protection rights, which take precedence over any provision of these Terms that conflicts with them.
2. Products
• Product descriptions, images, and technical specifications are provided for illustrative and informational purposes. Minor variations in colour, materials, or design may occur due to manufacturing or display differences.
• We reserve the right to make minor technical or design improvements to products without prior notice, provided this does not materially reduce the product's value or function.
• Product availability is shown at the time of order and is not guaranteed until order confirmation.
3. Orders and formation of contract
• An order is considered placed once the checkout process and payment have been completed in the Store.
• A binding sales contract is formed when we send you an order confirmation by email. We reserve the right to refuse or cancel an order (for example, due to stock shortages, a pricing error, or suspected fraud), in which case any payment made will be refunded in full.
• You are responsible for the accuracy of the order, delivery, and contact details you provide.
4. Prices and payment
• All prices are quoted in euros (€) and include applicable VAT, unless otherwise stated at checkout. Shipping costs are shown separately before payment.
• We reserve the right to correct pricing errors. If a product has been listed at an incorrect price, we will contact you before processing the order.
• Payment is made securely through our checkout provider (Shopify Payments and/or other stated payment methods). We do not store your full payment card details.
5. Delivery
Delivery times, shipping costs, and carrier details are described in our Shipping Policy. The risk of damage or loss passes to the Customer once the product has been delivered to the address specified at checkout, unless mandatory consumer protection law provides otherwise.
6. Right of withdrawal (EU/EEA consumers)
If you are a consumer ordering from within the EU/EEA, you have the right to withdraw from your purchase within 14 days of receiving the product, without giving a reason, in accordance with the EU Consumer Rights Directive.
• To exercise your right of withdrawal, contact info@haytime.fi with your order number before the 14-day period expires.
• The product must be returned in a condition that allows us to establish its quality, characteristics, and functioning (i.e. it must not be used more than is necessary for this purpose). You are liable for any diminished value resulting from handling beyond what is necessary.
• You are responsible for the return shipping costs, unless the product is faulty or was sent in error.
• We will refund the purchase price (including the standard delivery cost) within 14 days of receiving the returned product or evidence that it has been sent back, using the same payment method as the original transaction.
• Exceptions: the right of withdrawal does not apply to products manufactured to the customer's specifications or clearly personalised for the customer.
7. Warranty and liability for defects
• All products sold to EU/EEA consumers are covered by the statutory 2-year liability for defects: if a product is defective or does not conform to its description at the time of delivery, you are entitled to a free repair, replacement, price reduction, or (in serious cases) a refund.
• This liability for defects does not cover faults arising from normal wear and tear, misuse, unauthorised modifications, incorrect installation, or conditions outside the product's intended use.
• In addition to the statutory liability for defects, HayTime Oy provides a 12-month manufacturer's warranty from the date of delivery, covering material and manufacturing defects under normal use. This warranty is in addition to, and does not limit or replace, the statutory 2-year liability for defects.
• During the first 12 months, you may invoke either the manufacturer's warranty or the statutory liability for defects, whichever is more favourable to you.
• After 12 months, the statutory liability for defects continues for the remainder of the 2-year period. From the 13th month onward, you may be asked to provide evidence that the defect already existed at the time of delivery, rather than us having to prove the contrary.
• To make a warranty claim, contact info@haytime.fi with your order number, a description of the problem, and photos where relevant.
8. Intended use and safety
HayTime timers and gates are designed to support a regular hay-feeding routine and do not replace regular supervision and care of the horse(s). The Customer is responsible for:
• Installing the product in accordance with the instructions provided.
• Regularly checking that the timer/gate is functioning correctly.
• Not relying on the product as the sole means of ensuring animal welfare during long unsupervised periods.
We are not liable for harm to animals resulting from incorrect installation, misuse of the product, failure to supervise, or circumstances beyond our reasonable control (e.g. power/battery failure not caused by a product defect).
9. Limitation of liability
To the extent permitted by applicable law, our liability for indirect or consequential damages (e.g. loss of income, loss of use) is excluded. Nothing in these Terms limits any liability that cannot be excluded under mandatory law, including liability for death, personal injury caused by negligence, or liability under applicable product liability law.
10. Intellectual property
All content in the Store — including product designs, texts, images, logos, and documentation — is the property of HayTime Oy or its licensors and may not be reproduced or used without prior written permission.
11. Force majeure
We are not liable for delays or failure to perform resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, transport disruptions, supplier delivery failures, or government restrictions.
12. Complaints and dispute resolution
If you have a complaint, please contact info@haytime.fi first so that we can try to resolve the matter directly.
EU consumers may also use the European Commission's Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr
Finnish consumers may refer unresolved disputes to the Finnish Consumer Disputes Board (Kuluttajariitalautakunta).
13. Governing law and jurisdiction
These Terms are governed by Finnish law, without prejudice to any mandatory consumer protection provisions of the country in which you, as a consumer, are habitually resident. Disputes that cannot be resolved amicably will be settled in the competent court, without limiting a consumer's statutory right to bring proceedings in their own country of residence.
14. Changes to these Terms
We may update these Terms from time to time. The version published in the Store at the time of your order applies to that purchase. Material changes will be reflected in an updated "Last updated" date.
15. Contact details
HayTime Oy
Email: info@haytime.fi
Contact form: https://haytime.fi/pages/contact